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Frequently Asked Questions

We have put together this FAQ page to answer many of the questions we get asked from people just like you.

The cost of a website varies depends on its complexity. We are happy to discuss your requirements and provide a quote at any time.

Well, chances are, if you are asking this question, then you probably know the answer. Website design moves fast. Your organization or business may not need the most cutting edge website, but its design should feel relevant and fresh. If your website is more than 5 years old, then the answer is most likely, yes, it’s time for a redesign. Also, if you don’t like the look of your website, why should your viewers feel any different?

We’re here to make the entire process super easy for you. If you’re interested in working with us, your first step is to get in contact with us.

A basic website will typically take around 4 – 6 weeks. Depending on the complexity of your needs, this will obviously vary. We supply a customised timeline as a part of our proposal process. The time it takes to build a site depends on the complexity of the site. If you have a deadline, we will work hard to meet it. 

Yes. If you don’t already have one, we can assist you in setting this up. Contact us.

Yes! Hosting is super important. We offer website hosting to help simplify the process and help with ongoing maintenance and updates. If you already have a hosting service, you’re welcome to use it as long as it is suitable for your needs.

Absolutely! Having a mobile-friendly website is more important than ever! We work hard to ensure your website looks great on a variety of devices.

We sure do! We can assist with custom development of WooCommerce websites. See our eCommerce development page.

Absolutely! You always have full ownership over your website. Since your website is built using WordPress, you can transfer it to just about any web host.

No. We can get started by using placeholder content while you work towards completing your content. We’ll even provide you with a content outline to follow to make things easier. This gives you guidance on the type of text and images that would perform best on your website.

A Content Management System is a web-based tool that makes updating your website simple, without any technical skills required. You can add and edit pages, images, products and blog entries simply by logging in through your web browser.

We can. We have a number of ongoing website care packages with various levels of support including hosting, software and security updates, backups, SEO, and content management. Check out our Website Care Plan.

Absolutely! We believe in ensuring there is great cohesion between all your web platforms. We can assist in email marketing, Facebook page setup and management. Check out our Social Media Marketing page.

Yes. We provide all our clients with training to help you keep your website updated.

Usually that is you. You are the expert on your business, so it’s usually best if it comes from you. If you need help, we can help clean up or write original content for you at an additional cost.

Yes, we can! We also offer complete branding packages which set you up with business cards, letterheads, envelopes, social media graphics, web graphics and the rest. Check our Brand & Creatives page.

Yes. WordPress is a great content management system that now powers more than 30% of the web and dominates 76.4% of CMS Market share. Its huge market share is due to it’s flexibility and ease of use. Don’t worry, we’ll teach you how to manage it and help you along the way 😉 

You need a domain name, a Web server and a professionally developed website. You also need the website to be uploaded to your host and promoted to search engines. We can help you with all aspects of getting a website up and running. Check our Small Business Hub for more info.

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.

No. We discuss your website requirements and price accordingly. Once you have placed your order with us, we will adhere to our quoted price.

Yes. We are happy to look at your existing site and give you a quote for updating it. Contact Us.

Yes. We can redesign existing sites and retain your organization’s style or give you a completely new look. We can also provide a free website evaluation. We will show you how your site can be better and take advantage of the latest web technologies. Contact Us.

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